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FREQUENTLY ASKED QUESTIONS |
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How can eZe Talk offer calls
that are so much cheaper than BT? |
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Is there a charge to move from
my exisiting telecoms provider to eZe Talk? |
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What level of service and
support will eZe Talk offer me? |
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Can I keep my current phone
numbers? |
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What about my line rental?
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How do I sign up for eZe Talk?
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How long is the contract?
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How long will it take before I
can use eZe Talk after placing an order? |
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What if I move office/house?
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What if I change my mind?
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How do I pay for my calls?
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Can anyone use the eZe Talk
service? |
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We are authorised wholesale telecoms resellers for the
best telecoms carriers in the UK, our buying power enables us to pass huge saving onto our customers as reduced call rates.
This means that you will be safe in the knowledge that all your valuable calls will be handled by the UK's very best carriers.
For businesses spending more than £250 per month,
call for a bespoke rate to suit your business 0870 1118884.
International rates can also be tailored to suit
your requirements
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No -
Transferring your calls to eZe Talk is free. We handle the process for you.
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eZe Talk
has a dedicated, well trained and knowledgeable customer care team to deal
with all queries or issues. We do not believe that lower charges mean lower
quality service. We are also regulated by Otelo the industry ombudsman.
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Yes you
can. Plus if you use BT services such as 1471, call divert, call waiting,
reminder call, call sign and 3-way calling, you can even continue to use
them as before.
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Your line rental is billed by eZe talk at the discounted rate. The only difference you will see are the savings shown in your
telephone bill! Should you have a line problem, BT will attend to the fault directly..
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It is easy
to sign up:
Use the join page on the web site
or call us on: 0870 1118884.
Our lines are open, Monday - Friday 9.00am to 5 .00pm
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The minimum term is 12 months if the line rental discount is taken.
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As a
general rule transfer to eZe Talk takes 14 days from the date that you
joined us. We will confirm your connection date in the welcome letter we
send you.
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Please let
us know before you move office or house so that we can turn off the service
at your current property and make arrangements with you to reconnect the
service at your new address.
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For your
protection, we give all customers a 10-day cooling off period that begins
when you request to transfer your phone service to eZe Talk.
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By Direct
Debit or Credit Card. This is the easiest method of payment as it helps you
to budget by giving you greater control over your finances.
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eZe Talk
can save you money on your local, national, international and mobile
telephone calls. Unfortunately, at present this service is only available
to UK customers with a BT landline. Additionally, the eZe Talk service is
not suitable for customers who use BT's Call Barring service, or are on the
BT Light User Scheme, or telephone numbers moved from a cable company.
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